Services available at Winters center

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Amanda Brown, program supervisor for the Winters Service Center for Yolo County Health and Human Services Agency, has a goal in mind for every customer who walks through the doors of 111 E. Grant Avenue.

“I don’t want people to leave here not having their needs met,” Brown says. “To me that’s the most important aspect of this agency, that we don’t leave anyone in limbo.”

With roughly 300 walk-in customers every month and a caseload of 400 public assistance customers, that can be a huge task for Brown and her team. That doesn’t stop them from taking the time to help every individual who comes to the center. Part of that drive comes from the community that they serve.

“It’s a joy working in Winters,” Brown says. “The customers are wonderful.”

She says that people will even come from Davis to get assistance in the Winters office, because the wait time is shorter and the staff have a more hands-on approach.

Brown and her team have assisted people with resumes, written letters of recommendation and helped families sign up for the Thanksgiving Community Meal. In the past summers, they have assisted firefighters and people displaced by evacuations.

“It’s a small office, but it’s a mighty one,” she says with pride.

After 20 years as an employee for the county, Brown has seen assistance change along with technology.

“The joy of it now is that whatever your issue is, they will take care of it over the phone,” Brown says.

Employees at the Winters Service Center will often help people navigate the phone systems, and encourage them to wait out the long hold times until they get someone on the line.

Services offered

The Winters Service Center offers a long list of services. The front office holds two computers for job seekers, along with numerous informational packets and a new recycling collection for used car seats.

The Winters Service Center also offers:

~  Immunization clinics from 2-5 p.m. on the first Monday of every other month starting in Feb.

~  WIC program services on the second and fourth Friday of each month.

~  Applications for public assistance from programs like CalWORKS, MediCal, CalFresh and General Assistance. Customers can both apply for and receive assistance at the Winters Service Center.

~  Mental Health Services for CalWorks customers.

The Winters Service Center also partners with several community based services providers such as:

~  HICAP (Health Insurance Counseling and Advocacy Program), which helps seniors and disabled beneficiaries under the age of 65 make their own decisions regarding their healthcare needs. The Winters Service Center hosts free appointments on the first and third Wednesdays of the month. Call 916-376-8915 or 800-434-0222 to schedule an appointment. There are bilingual options available.

~  CREO (Creando Recursos y Enlaces para Oportunidades), which provides health engagement services to Latino individuals and families, especially those who are uninsured or underinsured. Services are available at the Winters center every other Tuesday from 2-4 p.m. Visit the Winters Services Center or call 916-698-7893 for a referral.

~  SMART-Y (Specialized Multiple Advocates Resource Team-Yolo), which helps individuals apply for social security disability benefits. Contact the Winters Service Center or call 916-403-2970 ext. 1717 for a referral.

~  Yolo Family Service Agency, which offers mental health care in English and Spanish to individuals and families coping with difficult issues such as depression, anxiety, marital problems and divorce, parent/child conflict, grief and the effects of trauma and abuse. Services are offered Mondays from 9 a.m. to 5 p.m., Wednesdays and Thursdays from 1-5 p.m. Contact Yolo Family Service Agency, 662-2211, for a scheduled appointment. Referral forms can also be picked up at the Winters Service Center.

For more information about services, call 530-662-2211 or 530-406-4444.

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